WHAT IS THE ONLINE WORK REQUEST SYSTEM?
This is a Web Interfaced of our Work Order System. It is a communication tool by which faculty and staff can inform the Facilities Management of problems with campus facilities. This system allow faculty and staff to submit work requests directly into our work order system, check their work requests status on-line, and receive E-mail notification of their work requests progress.
It is not intended for emergency requests. Emergency requests should be telephoned to Facilities Management during normal working hours (7 a.m. to 5 p.m.) at x7396. Emergency requests during nights and weekends should be called in to MUW Police at 241-7777.
Monday-Friday 7:00 a.m. - 5:00 p.m.
Facilities Management: (662) 329-7396
MUW Police: (662) 241-7777
HOW DOES THE WORK ORDER SYSTEM WORK?
Someone (Requester) must first identify the problem on campus which includes important information such as the type of problem, the location of the problem, the date the problem was found, etc. A work request will be initiated and sent to Facilities Management office where it is entered into our Work Order System. A work order is then printed and given to the appropriate facilities department. An emergency work order will take precedent over all other requests. Once a work order is completed, it is returned to our office and closed out in our Work Order System. An e-mail notification of the completion will send to the Requester.
WHAT IF I AM AN ON-CAMPUS RESIDENT?
If you are a student living in a residence hall on campus, you have a slightly different procedure to follow. If you have a problem that needs to be addressed through a work order, complete a work order request form and give it to the Resident Advisor on your floor. The RA will then turn it into the Residence Director who in turn will send it to our office.
HOW DO I INITIATE A WORK ORDER REQUEST?
There are several ways to initiate a work order request.
- Submit a Request through our On-Line Work Request System below. (Preferred)
- Call the Facilities Management office (329-7396). If you call the office, please have the information required on the form.
If you have any questions or concerns regarding this procedure, or are unable to access "Web Requester", please contact the Facilities Management office at x7396.
CREATE A NEW ACCOUNT
Your Facilities Management Department is proud to present a new level of technology to help us better serve the MUW community, our new work order system, Maximo.
To access Maximo’s Self Service Center to submit a work request, click on the MUW intranet link, or use the following web address to login: https://maximo.mysodexo.com
You can save the log in page to your Internet favorites, or create a shortcut on your desktop by right clicking with your mouse, select “create shortcut” from the dialog box, then “yes”.
Registration will begin May 26, 2016. From the login page, click “Register Now”. Use the attached “Member Registration” instructions to complete your registration. You will receive an email when your access to Maximo has been granted.
Also attached is the Maximo Self Service Center User Guide. Additionally, you can click the following link to watch a video presentation on using Maximo:http://play.pointacross.com/8sbxi55soxrs
Please give us a call at 662-329-7396 if you have questions or issues.